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Open Tickets
128
Resolved Today
64
Avg First Response
12 min
CSAT Score
4.6 / 5
Breaching SLA
7
Customer Experience
Support Command Center
Monitor ticket queues, SLA health, channel load and customer satisfaction across all hubs in real-time.
Today’s Volume
+18%214 Tickets
Across all channels
Resolution Rate
Good92.4%
Last 7 days
SLA Compliance
Watch96.8%
Target: 98%
Tickets: Open vs Resolved
Last 7 days across all channels
Channel Distribution
Live Chat
48%
Email
32%
Phone
20%
High Priority Tickets
Needing immediate attention
| Ticket | Customer | Channel | Age | Status |
|---|---|---|---|---|
#CS-2025-184Payment failed but amount debited |
Rajesh Kumar | Live Chat | 32 min | Waiting Agent |
#CS-2025-179Site visit reschedule request |
Neha Sharma | 1 hr 12 min | In Progress | |
#CS-2025-172Incorrect commission payout |
Patna Franchise | Phone | 2 hr 05 min | SLA Risk |
Recent Support Activity
Latest updates from queues
Ticket Resolved
Agent Priya closed ticket #CS-2025-168 in 18 minutes
20 minutes agoNew Chat Assigned
Live chat from Ankit is assigned to Agent Rahul
45 minutes agoSLA Breach Prevented
Aging ticket #CS-2025-160 escalated and resolved
1 hour ago